FAQ

Yes, we sell only earth mined natural gemstones. We don’t keep any imitation or lab grown gems. Some gemstones are treated (Eg: Heated or Diffused) and we clearly mention them on our listing if treated.

We can offer certificates for all gemstones. Certification cost 10$ extra and is done by a third party laboratory

We buy raw crystals from around the world and cut/polish them in our factory located in India, Jaipur. We keep ethical trade practice in all the steps of our manufacturing and sourcing.

Yes, we make custom jewelry. We work with silver, gold and platinum. We can work on Rings, pendants or anything you like!

Yes, just email us! We accept all types of custom order in a variety of gemstones and cuts.

You can find the option to add a coupon code on the Payment page.

Yes, all your browsing and personal data remains strictly private. We never disclose any of our customer details to others. In addition to that, our website is SSL secure.

If you are having problems checking out, please send us a message or email us. We also accept payments via Bank Transfer.

We are a company that sells goods in lots. All prices listed on our website are wholesale prices, so you can be confident that our goods are priced competitively.

All prices listed on our website are wholesale. However, we do offer additional discount on certain order volume outlined below. We're a family-run business and we believe in treating our customers as family, so if you have any questions or concerns, please don't hesitate to reach out to us!

Order volume 500$ - 4% OFF | Coupon: "500BUSINESS"

Order Volume 1000$ - 8% OFF | Coupon: "1000BUSINESS"

Order Volume 1500$ - 10% OFF | Coupon: "1500BUSINESS"

No License is needed to purchase from us

Yes, simply write to us and our team will get back to you within 24 hours.

We ship Free worldwide from India.

We ship free worldwide regardless of order size.

We will email you the tracking information when the package is shipped. If you haven't received any emails from us, please let us know by emailing us or sending a message via our website chat option

We have three shipping options:

 (1) FREE Shipping: Traceable shipping which can take 12-25 Days

(2) UPS Standard Mail: 10$ Takes 8-17 Days

(3) UPS/Fedex express 28$: Takes 4-10 Days

Email us. We will help you track your package.

Yes we do, please let us know within 2 Days on receipt of the package. For custom orders, we don’t accept return/exchange

If you decided to return or exchange, Please let us know within 2 days of receipt by emailing us. Refund/exchange will be processed after reviewing the gemstones. Please make sure the stones are in their original conditions and packets